Refund

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@neoherbs.shop. Please note that returns will need to be sent to the following address:

Valentines Trading LTD
11A Kendal Parade, Silver Street
London, ENG, N18 1ND
United Kingdom

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.